Privacy
This Privacy Policy describes how (hereinafter "we," "our," or "The Dogtor.") collects, uses, stores, and protects the personal data of users of its website www.thedogtor.store (hereinafter "the Site") and its customers (hereinafter "you" or "the User").
The Dogtor. is a company incorporated under US law. The processing of your personal data is governed by US federal and state laws, and where applicable, by applicable international regulations.
By using our Site or placing an order, you agree to the practices described in this Policy.
Article 1 – Data Collected
We collect different categories of personal data:
1.1 Data Provided Directly by the User
First and last name
Email address
Shipping and billing address
Phone number
Payment information (processed by our secure payment provider; The Dogtor. never stores credit card numbers)
Information about your pet (species, breed, age, weight, health status) shared through forms or customer service
Content of messages sent to customer service
1.2 Automatically Collected Data
IP addressBrowser type and version, operating systemPages visited, browsing duration, referring URLsCookie data and similar technologies (see Article 7)Device identifiers and approximate geolocation data
1.3 Data from Third Parties
Data transmitted by payment platforms (transaction confirmation)Data from social networks if you interact with our accounts or use social loginData provided by our marketing and advertising partners
Article 2 – Purposes of Processing
Your personal data is used for the following purposes:
Order processing: managing purchases, delivery, invoicing, order tracking, and after-sales service.
Customer account management: creating and administering your personal account.
Communication: sending order confirmations, shipping notifications, and responses to your requests.
Marketing: sending newsletters, promotional offers, and personalized recommendations (with your prior consent).
Site improvement: analyzing browsing behavior, optimizing user experience, A/B testing.
Security: fraud prevention, protection against unauthorized access.
Legal obligations: compliance with accounting, tax, and regulatory requirements.
Product safety: tracking reported adverse effects and managing potential product recalls.
Article 3 – Legal Basis for Processing
The processing of your data is based on the following legal grounds:
Contractual performance: processing necessary to fulfill your order and provide our services.
Consent: for sending marketing communications and the use of certain cookies.
Legitimate interest: improving our services, fraud prevention, statistical analysis.
Legal obligation: compliance with tax, accounting, and product safety requirements.
Article 4 – Data Sharing
The Dogtor. never sells your personal data to third parties. We may share your data with the following categories of recipients:
Service providers: website hosting, payment processing, delivery, emailing, data analytics. These providers access your data only to the extent necessary to perform their services and are contractually bound to confidentiality.
Advertising partners: aggregated or pseudonymized data for advertising targeting and performance measurement (with your consent).
Competent authorities: when required by law (court orders, tax obligations, product safety investigations).
Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to maintaining an equivalent level of protection.
Article 5 – International Data Transfers
Your data is primarily hosted in the United States. If you reside outside the United States, including in the European Economic Area (EEA), please note that your data will be transferred to and processed in the United States.
The Dogtor. implements appropriate safeguards to protect your data during these transfers, including standard contractual clauses and appropriate technical and organizational security measures.
Article 6 – Data Retention
Your personal data is retained for the period necessary for the purposes for which it was collected:
Order data: duration of the business relationship, then 5 years for accounting and tax purposes.
Customer account data: lifetime of the account, then 3 years after the last activity.
Browsing data: maximum 13 months for cookies and trackers.
Prospecting data: 3 years after the last active contact.
Adverse effect reports: retained in accordance with applicable animal pharmacovigilance regulations.Beyond these periods, data is deleted or irreversibly anonymized.
Article 7 – Cookies and Tracking Technologies
7.1 What Is a Cookie?
A cookie is a small text file placed on your device when you visit our Site. It allows us to remember information related to your browsing session.
7.2 Types of Cookies Used
Strictly necessary cookies: essential to the functioning of the Site (cart, session, security). These do not require your consent.
Analytical cookies: allow us to analyze Site traffic and usage (e.g., Google Analytics) in order to improve your experience.
Marketing cookies: used to personalize the ads shown to you and measure the effectiveness of our campaigns.
Social media cookies: linked to social sharing features and tracking pixels.
7.3 Cookie Management
On your first visit, a banner allows you to accept or refuse non-essential cookies. You can change your preferences at any time via the cookie settings accessible on the Site or through your browser settings.
Disabling certain cookies may affect your browsing experience and limit access to some features.
Article 8 – Data Security
The Dogtor. implements technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or disclosure, including:SSL/TLS encryption for all communications between your browser and our SiteSecure data storage with encryption at rest
Restricted access to personal data, limited to authorized personnelRegular security audits and system updates
Payment processing by PCI-DSS certified providers
Despite these measures, no method of electronic transmission or storage is completely foolproof. In the event of a data breach, The Dogtor. commits to notifying affected individuals and competent authorities in accordance with applicable law.
Article 9 – Your Rights
9.1 General Rights
In accordance with applicable law, you have the following rights regarding your personal data:
Right of access: obtain confirmation of the processing of your data and receive a copy.
Right of rectification: request the correction of inaccurate or incomplete data.
Right to erasure: request the deletion of your data in cases provided for by law.
Right to data portability: receive your data in a structured, machine-readable format.
Right to object: object to the processing of your data for direct marketing purposes.
Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at: hello@thedogtor.store. We will respond within thirty (30) days.
9.2 Specific Rights for California Residents (CCPA/CPRA)
If you reside in California, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to know: the categories and specific pieces of personal data collected, sources, purposes, and third-party recipients.
Right to deletion: request the deletion of your personal data, subject to certain legal exceptions.
Right to opt out of sale: The Dogtor. does not sell your personal data. Should this practice change, a "Do Not Sell My Personal Information" link will be made available.
Right to non-discrimination: you will not be penalized for exercising your privacy rights.
Right to limit use of sensitive data: where applicable, restrict the use of certain categories of data.
9.3 Rights of EEA Residents (GDPR)
If you reside in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:
Right to restriction of processing: request the restriction of processing in certain circumstances.
Right to lodge a complaint: with your national data protection authority.The legal basis for our transfers to the United States relies on standard contractual clauses approved by the European Commission.
Article 10 – Pet-Related Data
As part of our pet dietary supplement business, we may collect information about your pet (species, breed, age, weight, health status, known allergies). This data is used exclusively to:Provide you with tailored product recommendations.Follow up on reported adverse effects.Improve the formulation and safety of our products.This information is never shared with third parties for advertising purposes.
Article 11 – Protection of Minors
The Site is not intended for persons under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data without the consent of their legal guardian, we will delete such data as soon as possible. If you are a parent or guardian and believe your child has provided us with information, please contact us at hello@thedogtor.store.
Article 12 – Links to Third-Party Sites
Our Site may contain links to third-party websites. The Dogtor. is not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party site you visit.
Article 13 – Changes to This Policy
The Dogtor. reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page with the updated date. In the event of a material change, we will notify you by email or through a prominent notice on the Site.
Your continued use of the Site after changes are published constitutes your acceptance of the updated Policy.
Article 14 – Contact
For any questions regarding this Privacy Policy or to exercise your rights, you may contact us:
Email: hello@thedogtor.store
Website: www.thedogtor.store
For California residents, you may also exercise your rights via our online form or by sending an email with the subject line "CCPA Request" to hello@thedogtor.store
